Reference

What Our Privacy Policy Covers

One page explains what we collect when you open an account, pay through bKash, Nagad or Rocket, and settle into the lobby. Read it once and you'll know exactly what stays on your account and what leaves it.

What we collectHow cookies workWho can see itHow to ask for changes
2777com What Our Privacy Policy Covers
POLICY CONTACT

Where to Send a Privacy Request

Ask us anything about your account data and a person reads it — no looping queue. Signed-in accounts can raise the request from the help panel, and it carries your account number automatically, so we don't ask twice. Say what you need: a copy of your records, a correction, deletion of a closed account, or a plain answer about a cookie. We confirm receipt on the same channel and keep the thread open until it's settled.

Team online

In-account help panel

Signed in? Open the help panel from your account wallet screen and choose the privacy topic. Your account number and verified mobile number attach to the message automatically, so we skip the back-and-forth.

Email the privacy desk

Write to our support address with the mobile number linked to your account. If the request covers deposit records, mention whether the transfer came through bKash, Nagad or Rocket so we pull the right ledger.

Data request form

For a copy, correction or deletion, the form asks three things: your account number, the records you mean, and how we should reply. We confirm we have it before anyone opens the file.

DATA HANDLING STEPS

Cookies, Security and Record Keeping

Your account is protected at the login step, not just at the door. Every sign-in takes a one-time code sent to your registered mobile number, and a new device must pass the same check before it can see the account wallet. Wallet PINs stay inside bKash, Nagad and Rocket, where you enter them yourself. Cookies do three jobs only — keeping the session alive, remembering your language, and telling us which lobby screens crawl on mobile data.

Device and login checks

New phone or browser? The one-time code goes to your registered number first. Your saved wallet, deposit log and open tables only appear once that code clears, so a stolen password alone gets nobody inside.

Cookie control

You can clear or block cookies from your browser settings any time. Session cookies will sign you out when removed; the language and load-speed cookies simply reset and rebuild the next time you open the lobby.

Retention

Play and payment records stay attached to your account while it is open. After you close it, we keep only what a payment dispute, an audit or a legal request needs, then delete the rest.

Changes to this policy

When we change how account data is handled, the updated page carries a new date and a short summary of what changed. Signed-in accounts see the same summary in the help panel before it applies.

What You Can Ask Us About

The five things account holders ask most often land here, answered the way we'd explain them on a support chat. If your case is narrower than these — a single deposit line, a device you no longer use, an old number — send it through the help panel and we'll look at your actual file rather than a general rule.

Your name, mobile number, date of birth and the wallet you deposit from. Gameplay and payment records build up as you use the lobby; we don't ask for anything the account verification step doesn't need.

Yes. Ask through the help panel or the data request form and we confirm receipt first. You get the account details, deposit log and gameplay summary tied to your number, in a readable file.

Only where it moves your money or runs your game: the wallet you pay from, the studio behind a title you open, and our hosting provider. None of them get the whole file.

Message the privacy desk from your signed-in account. We close the wallet first, then remove profile and gameplay data; payment records stay only while a dispute or legal request needs them.

It can. Which data we may collect, how long we hold it and what we must disclose varies by country, so access depends on your local law and the regions we can serve.

We confirm receipt on the same channel first, then open the file and come back with an answer. Timing depends on whether the request touches a live payment dispute, which needs the wallet ledger pulled in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.